Ziggy Olivier has spent a lifetime of success at the very top of the corporate world as well as having had the rewarding experience of building two of his own small businesses to world class standards of excellence.
Running your own business requires vision, determination, courage and the ability to simultaneously juggle many tasks. |  |
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| With our head down, concentrating on the daily tasks, it is too easy to lose sight of the big picture, to lose focus and to lose our way. |
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| We can help you to maintain that focus and to ensure you achieve your income and lifestyle goals. |
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| HILLSIDE aims to make sure that your business is always ‘sale ready’. This means a business that is able to be readily sold for optimum value even if you don’t intend to sell at that time. |
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| If your business is ‘sales ready’ then it is performing at maximum capability. |
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| Key performance indicators of a ‘sale ready’ business are that it is being managed at peak efficiency and profitability and: |
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| Has a comprehensive strategic and business plan which ensures it |
 | is systemised and documented | | is not dependent on specific people | | has the ability to attract and keep suitable staff | | has a strong suitable culture | | is capable of attracting new business | | knows how to efficiently sell their product or service | | has an excellent track record of customer service | | has growth and/or expansion opportunities | | is financially sound |
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| CRM (Customer Relationship Management) can be defined as follows: |
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| ‘is a business strategy built around the concept of being customer-centric. The main goals are to optimise revenue through improved customer satisfaction via improved interactions at each customer touch point. This can be accomplished by a better understanding of customers, based on their purchasing patterns and demographics, and better information empowerment at all customer touch points, whether with employees or other media interfaces.’ |
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| Through our associated company CRM Solutions Pty Ltd we put those words into practice. Please refer to www.crmsolutions.com.au |
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If you require any further information please phone Ziggy direct on 02 9836 3002 or email hillsideconsultants@bigpond.com |
